We started cleaning in San Francisco in 1996, working originally in the South of Market (SOMA) alleys (and we still have clients there! ). Starting as a one-person company - we now have a diverse team of over 70 employees who speak a variety of languages, and we're still growing! We are able to better serve our clients by creating a culture of education and growth in our company. This culture originated in 1996, when the president of Dome Cleaning, Alan Marwill, became a graduate of the Custodial Training Program at City College of San Francisco. Since that time, we have continued to hire graduates from the City College Custodial Training program and have maintained an excellent on-going relationship with their instructors. We visit their classes to recruit the best students. In addition, we have hired the instructors to come to our headquarters at 131 Stillman Street to teach custodial training in-house.To be the premier and most trusted regional company servicing a specific group of customers, including property managers, landlords, office managers, construction companies, and homeowners. We strive to be known for its quality of service and the ability to be a "one-stop-shop" for all of its customers. We provide a full range of standard and specialized cleaning capabilities utilizing highly-trained professionals to meet every need of our customers, from standard janitorial services to special stone cleaning to the resupply of cleaning materials, green supplies and chemicals, light bulbs and other common area needs.
Highlights and features
- Commercial, Janitorial, Residential
Associations and certifications
- Institute of Inspection Cleaning and Restoration Certification
Videos
Dome Cleaning Upholstery Cleaning Commercial
Dome Cleaning, Inc.'s upholstery cleaning commercial by Something Else Productions.
Dome Cleaning, Inc. - Carpet Cleaning Commercial
Commercial about cleaning wine out of carpet. Created by Something Else Productions.
Grinding the top layer of a cement floor
First steps before using the Trizac system, which will leave this rough cement floor with a glossy finish.
3M Trizac System on a Marble Counter
Khris, one of our technicians using the 3M Trizac System to remove etching on a marble counter at the Infinity.
Pressure washing a building facade for Laundry Locker
You can see one of our crew pressure washing a building facade and awning with a light tip pressure washer to remove a build up of dirt, debris, and pollution. Check out our website, before and after exterior photos to see the drastic before and after shots.
Black Water from Carpet Cleaning
You would not believe how dirty the water from your carpet cleaning can be... especially when the carpet may not look that dirty! Get your carpets cleaned by Dome Cleaning, Inc. - an IICRC Certified company.
View of Lighting Warehouse
Scan of the vast warehouse where we order the bulbs for all of our properties!
Marble Restoration at The Infinity
Frank Sliva and Jose are restoring the carrera marble counter top at The Infinity by grinding down the etches and scratches with diamond pads, then bringing it back to a high shine with progressively finer pads.
Facade Cleaning
Alan Marwill talking about facade cleaning via pressure washing at one of our properties on Corbett Street in San Francisco.
Reviews (20) Roger
Aug 10, 2022
Good afternoon Alan, Karen Banks recently helped me book a pre occupancy cleaning and stone clean / seal for next week, and I just wanted to let you know that she did a wonderful job. She was extremely patient in answering my questions and prompt in responding to emails. Based on the service alone, I will certainly be recommending Dome to friends and family. Kind regards.
Kaylah Sterling
Aug 10, 2022
Cathy O.
Oct 30, 2021
This company is no good. The workers who were here cleaning at the condos that I live in for three years were changed and I see only two people cleaning. I can't get an answer out of them about who does what. I don't speak Spanish. The others who are supposed to cover the other shift don't even clean. Carts are left abandoned and there has not been a sound of a leaf blower for months.
The hallways don't get vacuumed consistently and those people who sometimes come to hardly work are Always on the phone texting or talking! the recycling and garbage cans in the lobby are always full! I always see the Spanish lady here doing the heavy lifting. The other Spanish guy who is here consistently does what he can but it's not enough cleaning when the other people filling in don't even clean.
I called the lady who always responds to requests and visited the property to fix this and she told me she was Let go from the company for months now. I called the office and her name is still on their voicemail system. Does she work there or no? Why did this company remove people and managers who cared about the cleanliness of our buildings? the amount we pay is expensive to have people disappear and not care! this company has no control of their employees or any system to monitor cleaning.
The hallways don't get vacuumed consistently and those people who sometimes come to hardly work are Always on the phone texting or talking! the recycling and garbage cans in the lobby are always full! I always see the Spanish lady here doing the heavy lifting. The other Spanish guy who is here consistently does what he can but it's not enough cleaning when the other people filling in don't even clean.
I called the lady who always responds to requests and visited the property to fix this and she told me she was Let go from the company for months now. I called the office and her name is still on their voicemail system. Does she work there or no? Why did this company remove people and managers who cared about the cleanliness of our buildings? the amount we pay is expensive to have people disappear and not care! this company has no control of their employees or any system to monitor cleaning.
Wai C.
Aug 27, 2021
Russ D.
Aug 18, 2020
Dome cleaning was next door to our apartment and we asked them to clean our apartment after we moved out to receive our deposit back. Our apartment was 800 square feet, all property was moved out, and we had done an initial cleaning. They estimated 450 dollars for a deep cleaning which we agreed to. After all was said and done, our landlord sent us pictures of an un-cleaned apartment and took part of our security deposit.
We sent an e-mail to dome requesting info about the cleaning but never heard back which was unanswered. They then sent is an invoice 6 months later with late fees, and threatening to send us to collections. All we wanted was some more information. We ended up paying our bill after they agreed to remove the late fees - but I definitely would NOT recommend using their services. Poor cleaning service and customer service. Look elsewhere.
We sent an e-mail to dome requesting info about the cleaning but never heard back which was unanswered. They then sent is an invoice 6 months later with late fees, and threatening to send us to collections. All we wanted was some more information. We ended up paying our bill after they agreed to remove the late fees - but I definitely would NOT recommend using their services. Poor cleaning service and customer service. Look elsewhere.
Rita Y.
Nov 07, 2019
Dome Cleaning was recommended by my condo association manager as I was preparing for an extensive window replacement. Four really strong, nice guys arrived on time and went from room to room, moving furniture away from window areas, relocating chairs to the master closet, standing an office sofa up against the wall, and on and on. And they also bagged a bunch of stuff and made a trip to the dump with assorted items that needed to go. Courteous, kind, helpful young men. Looking forward to seeing them return when I have the pleasure of putting my home back in order.
I whole heartedly recommend Dome Cleaning! Maybe they'll tackle my garage in the future! Today, a few weeks after the above job, Dome Cleaning sent Eric and Jordan to my home to return my furniture and other things back to normal, because the window job is done (and beautiful, I might add)! The guys did a great job moving the furniture. Jordan so kindly carried a chair up 2 flights of stairs.
The most challenging job for them was to hang four 216 inch long window scarves in the dining and living rooms. The fabric is sheer and flowing and trying to drape them equally, keep the fabric on the correct side, and have the ends the same length is tedious, to say the least. Eric was the star of this job! Really appreciated his recommendations and follow-through with that job. I will be calling Dome again! Thank you, Eric and Jordan!
I whole heartedly recommend Dome Cleaning! Maybe they'll tackle my garage in the future! Today, a few weeks after the above job, Dome Cleaning sent Eric and Jordan to my home to return my furniture and other things back to normal, because the window job is done (and beautiful, I might add)! The guys did a great job moving the furniture. Jordan so kindly carried a chair up 2 flights of stairs.
The most challenging job for them was to hang four 216 inch long window scarves in the dining and living rooms. The fabric is sheer and flowing and trying to drape them equally, keep the fabric on the correct side, and have the ends the same length is tedious, to say the least. Eric was the star of this job! Really appreciated his recommendations and follow-through with that job. I will be calling Dome again! Thank you, Eric and Jordan!
Justine G.
Aug 30, 2018
This is an update. I currently am experiencing an urgent medical situation. Dome provided/mailed a reimbursement check on 8/22; it took awhile for me to receive due to current medical. Thank you Dome for taking responsibility. I have updated my review to reflect an average score. I do believe it is valuable for customers to know how a business handles situations when things go wrong.
Mathew V.
Jan 07, 2018
Sergey G.
May 25, 2017
I have worked with DOME for about a year and a half at a few different properties and love them. They always pick up the phone, always find a solution to a problem, and even go out of their way to help with non janitorial matters when they are able. My job is easier because they service my properties. Very, very, very strongly recommended.
Cory W.
Feb 09, 2017
I work in real estate management where I work exclusively with HOA's and have a number of properties throughout San Francisco. I work with 4 different cleaning companies and I can honestly say that Dome is hands-down my favorite. They are prompt, professional and organized. On more than one occasion they have made me and my company look good by going above and beyond their required duties. In this business you get what you pay for and Dome Exceeds of all aspects.
Jason A.
Mar 16, 2016
Great customer service both from the on-site folks doing the work and Shelly Huang who helped coordinate everything, who was able to coordinate quick changes in the service items I had ordered. Carpet clean was done fairly quickly considering the length of the stairs and such, and produced wonderful results in the bedrooms. They even explained some technical details relating to past stains that was pretty informative. Would recommend in the future!
Ziba M.
Feb 04, 2016
I had my bedrooms cleaned by Dome. After the carpet was fully dry, I noticed the only stain on my carpet was still there. The stain wan not animal based, which is what they were telling me after I contacted them. Their excuse was that because the stain was animal based, they could not remove it. They probably finished the bedrooms in less that 15 minutes.
When I mentioned that was pretty quick, I was told because the carpets were pretty clean and didn't require heavy cleaning. If they had mentioned something about the stain and had told me they could not remove it, I would've said fine and thank you. I store my hand weights under my bed. they are black metal and must have created the stain. I was able to remove most of it using a spot cleaner spray. A professional steamer should have removed it. Not happy at all!
When I mentioned that was pretty quick, I was told because the carpets were pretty clean and didn't require heavy cleaning. If they had mentioned something about the stain and had told me they could not remove it, I would've said fine and thank you. I store my hand weights under my bed. they are black metal and must have created the stain. I was able to remove most of it using a spot cleaner spray. A professional steamer should have removed it. Not happy at all!
Arkady I.
May 18, 2014
Wendy L.
Apr 29, 2014
I worked with the owner Alan and some of his staff (Tweetie, Tarah, Alison) extensively over the past year. They are wonderful people and super passionate about getting your place as clean as possible for the best price. I have seen the work performed by Barney, Shannon and their crews. it is top notch craftsmanship! For example, they got the building lobby stone floors bright and like new after being neglected for years by the prior building ownership. I recommend them highly for janitorial and specialized cleaning services. They carry all the IIRC expert certifications, and are a "Green" cleaning company, too.
Laurence J.
Feb 23, 2014
My HOA has had a very negative experience with Dome Cleaning. They NEVER performed all of the tasks they were required to by contract (graffiti abatement for example), and rarely performed the ones they did in an even remotely satisfactory manner. The routine with Dome went like this: 1) They service the building. 2) We complain formally about the poor work quality. 3) They continue performing poorly. 4) We again complain formally about the poor work quality. -repeat this process several times as the months go by- 5) Ultimately they do an adequate albeit partial job for a visit or two. 6) Then they revert back to substandard performance.
And this routine then recycles. So we finally fired them after years of trying to get this worked out, hired a nice local Hispanic couple who were eager for the work, and now we get excellent results which include things Dome never was contracted for (complete landscaping for example)-at far less than we were paying Dome for a lousy cleaning job. My suggestion-shop for non corporate small business Mom & Pop talent (we hired out of Craigslist adverts)-you'll get far more, for far less, and you won't have to spend your time managing what should really manage itself at the crazy rates Dome charges.
If you need a service referral in the Bay Area-feel free to contact me and I will provide. Meanwhile do yourself a favor and just say NO to Dome Cleaning, Inc., they are a waste of time and money. Oh, on the phone they seem all snap! But in the field-they are just pure sap. Passola!.
And this routine then recycles. So we finally fired them after years of trying to get this worked out, hired a nice local Hispanic couple who were eager for the work, and now we get excellent results which include things Dome never was contracted for (complete landscaping for example)-at far less than we were paying Dome for a lousy cleaning job. My suggestion-shop for non corporate small business Mom & Pop talent (we hired out of Craigslist adverts)-you'll get far more, for far less, and you won't have to spend your time managing what should really manage itself at the crazy rates Dome charges.
If you need a service referral in the Bay Area-feel free to contact me and I will provide. Meanwhile do yourself a favor and just say NO to Dome Cleaning, Inc., they are a waste of time and money. Oh, on the phone they seem all snap! But in the field-they are just pure sap. Passola!.
Myrasf X.
Nov 07, 2013
Note to self: When purchasing a couch that costs an arm and a leg and then another arm and leg, be sure to have Dome Cleaning apply a protective coat over it- sooner rather than later. A year later, I finally asked them to come and take care of my couch: clean the cushions and apply the protective coating. I spoke with Alan who set my expectations.
He told me the little urine "discoloration" spots from my dog will most likely not come off because it's been sitting there for a long time. I was bummed. The guys that came over were polite - one even called me "ma'am". They made me feel comfortable given that I am female and the only one in the house. Very professional crew. They also explained to me what they were going to do, which I always appreciate.
When they were done - SERIOUSLY - It felt like I had a new couch. They vacuumed the whole thing from top to bottom to remove any dust and dirt. They even fluffed up my down feather cushions! I was extremely happy and satisfied - even though the urine spots were still there -BUT I already new that they would be. Cost wise, I feel they were reasonable - though for the effort and time, I think they should have charged more. I probably shouldn't say that. cause I am now interested in having my wool rug cleaned after owning it for five years! THANKS DOME CLEANING!
He told me the little urine "discoloration" spots from my dog will most likely not come off because it's been sitting there for a long time. I was bummed. The guys that came over were polite - one even called me "ma'am". They made me feel comfortable given that I am female and the only one in the house. Very professional crew. They also explained to me what they were going to do, which I always appreciate.
When they were done - SERIOUSLY - It felt like I had a new couch. They vacuumed the whole thing from top to bottom to remove any dust and dirt. They even fluffed up my down feather cushions! I was extremely happy and satisfied - even though the urine spots were still there -BUT I already new that they would be. Cost wise, I feel they were reasonable - though for the effort and time, I think they should have charged more. I probably shouldn't say that. cause I am now interested in having my wool rug cleaned after owning it for five years! THANKS DOME CLEANING!
Adrienne S.
Jan 29, 2013
Dome did an absolutely fantastic job. I have had puppies for six months now, and this was my first cleaning after the mayhem of owning them began. My carpets felt brand new! The customer service from the HQ was also phenomenal. I requested the cleaning within a short window and they were very willing to accomodate.
Michelle F.
Dec 06, 2011
I just used Dome for the first time and was very impressed. From Karen and the other staff at the office to the two gentlemen who came to do the cleaning, the service was professional and prompt. The carpets look brand-new and I wish I had cleaned the sooner! Dome's service is outstanding, prices are competitive and I would not hesitate to use them again or refer them to anyone looking for a great carpet cleaner.
Judi S.
May 13, 2011
This story starts out with a cute 8 month old puppy. A puppy that really needs to be supervised at all times. Woops! The evening of May 1st I discovered that said cute puppy had pulled a black eyeliner pencil out of my purse and destroyed it all over the beige berber carpet (we're in a rental, ouch!). Somehow she managed to spread it over an area of at least 2 ft square.
I was speechless and not going near that greasy mess for anything. Monday morning I called Dome and explained the situation. I was put on hold while the receptionist checked and she came back on the line to say that they thought they could get it up but no guarantees. That actually made me feel better, since that seemed realistic and they weren't trying to sell me some sort of miracle. Wednesday afternoon two guys show up, ask me a few questions, and get down to business.
The couple times I went up to check on them they were hard at work. Once done I was told that it was possible that when it dried I might see some slightly darker areas, but they had done the best they could. Well, it's now two weeks later and it looks like new. I can't believe it! I'm a fan and will definitely be calling them for any future carpet cleaning!
I was speechless and not going near that greasy mess for anything. Monday morning I called Dome and explained the situation. I was put on hold while the receptionist checked and she came back on the line to say that they thought they could get it up but no guarantees. That actually made me feel better, since that seemed realistic and they weren't trying to sell me some sort of miracle. Wednesday afternoon two guys show up, ask me a few questions, and get down to business.
The couple times I went up to check on them they were hard at work. Once done I was told that it was possible that when it dried I might see some slightly darker areas, but they had done the best they could. Well, it's now two weeks later and it looks like new. I can't believe it! I'm a fan and will definitely be calling them for any future carpet cleaning!
Jennifer S.
Jun 15, 2010
I have used Dome three times in the past 5 or 6 years. And I am very satisfied. They showed up exactly on time. The head tech, Frank, remembered my place -- even my skittish kitty. And the last time he had been there was three years ago! They were in and out in flash. I have no idea why I took the entire morning off of work. In by 9am and out a little before 10am.
I should have gone shopping or gone to the spa. Or gotten my nails done or something. But, instead, I went into work. (shaking fist) Damn you Dome! (/shaking fist) Everytime I feel like I have to re-carpet my place, I get it cleaned by Dome instead. Looks brand new!
I should have gone shopping or gone to the spa. Or gotten my nails done or something. But, instead, I went into work. (shaking fist) Damn you Dome! (/shaking fist) Everytime I feel like I have to re-carpet my place, I get it cleaned by Dome instead. Looks brand new!
