Rated 4 / 5 from 8 reviews
5
6
4
0
3
0
2
0
1
2
Website
Call
Extra Step We are a residential and commercial cleaning company located in west St Louis county. We specialize in matching our expertise to your needs. We can accommodate nearly any special requests, whether they are environmental, cultural, religious or just personal preference. We offer complete "Green" capabilities and are committed to working with you to make sure you are completely happy.
Highlights and features
  • Commercial, Residential
Services
House Cleaning
Report
House Cleaning We custom-tailor every house cleaning we do to match our customers' needs and wants. Whether you need weekly, bi-weekly, monthly or move-in or move-out, or spring or fall cleaning, when we come to your home you can expect expert level of service. The same team of people will clean your house every time, so they get to know exactly how you want it done.

We take into account all personal preferences, religious beliefs and medical necessities, and we'll work with you to make sure your property is cleaned just the way you like it.
Green Cleaning
Report
Green Cleaning Primarily use Core Hydroxi Pro, a hydrogen peroxide-based cleaner for all of our environmentally-concerned customers. It is an extremely effective product that leaves almost no residue of any kind. It is by far the best product we have found in our efforts to provide the St Louis area with the finest green clean possible.
People
Michele Oswald
Owner
We truly believe a complaint is a gift. We strive to provide you with a custom-tailored service like no other cleaning company. Please do not hesitate to tell us how we can improve at any time.
Reviews (8)
Write a Review
Sierra Noelle
Dec 28, 2021
Refuses to pay employees, tolerates harassment on the job, ***uses dawn and water to clean**** LOL, and directly insults employees after they quit. had to get DOL involved. Edit - DoL is involved. I was refused payment several times and forced to work for free. Photos for reference. another edit: she has now deleted her FB page that had these photos in reviews. DO NOT PATRONIZE.
C. K. Properties
Dec 20, 2021
We use this cleaning company for all our move in and move outs. They are simply the best and accomodate all our requests. They are very professional and we love their staff. Christy is amazing at doing deep move out cleanings. Highly recommend this company to anyone who is tired of the cookie cutter cleaning companies. They go beyond our expectations.
Michael R.
Nov 29, 2021
Critical: Professionalism, Quality, Responsiveness, Value The owner Michele is extremely un professional I've politely asked for copies of my check stubs that I have absolutely no access to.
Emily Paul
Aug 26, 2021
These women are great! So respectful, came in and did great work quickly, made sure I was happy, and they were so efficient! I even recommended them to a friend and she used them as well! And now I'm recommending them to you, the reader of this review! Use Extra Step Cleaning!
Maggie Badock
Mar 18, 2021
First, I would like to say I travel intensely and have used many companies for standard home and apartment cleanings. Extra step Cleaning of St. Louis has been forthcoming and communicative through my entire experience, even responding to quick questions and during the work day. I was pleased with Michelle, whom is the owner and the main person I communicate with for service.

The company works very quick and well in a team of 3 or 4 and will handle most everything in my home. The women who came to my home were courteous and sweet to my cat. The head cleaner walked me through the way they work and I was able to stay or leave to another place. I choose to stay in my office for the first clean and when they were ready to get into the office, I stepped out for only a few minutes, which made working from home very convenient for me.

Sometimes I leave completely now and enjoy a break or walk during the time they are cleaning, its like therapy haha! At the end of the clean, they had me check the whole house upon their departure as to ensure I was satisfied, which I usually am! On one occasion I forgot to ask them to go into one room that I left closed (I appreciate that they do not go into a room without knowing that it is okay to open the door) and they were able to go into it and still service the room even though it was my own mistake and maybe messed up their schedule a bit!

One note: they do not touch my high chandelier or windows as per the insurance policy of the company, but other than that they have done a wonderful job since they have started. I have been using the company for several months now on a bi- weekly basis. I expect to see the small details of a clean like the underside of the sink faucet, the corner baseboards, the knobs and grease by my stove and also a general straightening of items like folding blankets, throwing the trash out of each room, etc. Michelle and extra step have always met my requests and have been consistent.

The last point I should make is that pricing is very fair and well compared to my vast experience. I was impressed with the quickness and the totality of the work I have paid for time and time again. It is even super convenient to make payments as well. I use Venmo, but I know they offer several other ways too! Thanks again Michelle and ladies!
Justina Wilson
Sep 08, 2019
This place is AMAZING! They got my house extremely clean in 20 minutes or less. No craziness all business! Please hire them, you won't regret it!
Steve Davey
Apr 16, 2018
Michelle and her crew are extremely thorough and do a great job. Highly recommend!
S. Stika
May 26, 2013
Incredible. Not only do they make my life easier doing a job that I have no time to do, they accommodate my schedule as well as spoil my dogs and children. They do a superb job cleaning and I love that they are here and gone fast. I work from home so this is a major selling point about them for me. I don't have to be interrupted with the constant vacuum noise while trying to hear a phone conversation.

If I want something unique or different, they are always eager to please without hesitation. I have had several other cleaning companies in the past and they have their way of doing things -almost robotic. I like that Extra Step treats my home like its their home. I highly recommend them.