Dryex

Hello Mike, First, thank you for the fantastic job on the carpets. I'm walking around the house marveling at the lack of even a single stain! Again, thank you for just a marvelous job.

Dear Mike, You did an unbelievable job on the carpet in my art studio. When I dropped that big blob of purple acrylic paint on the cream colored carpet, I thought I had trouble. Then when I smeared it into a 10 inch stain, I knew I had trouble! Not only did you remove that stain completely, but dozens of little water color stains in the surrounding area. Thank you for the excellent service.

Our family has used Dryex for more than 8 years, after learning about them from our realtor. First, our uncle used Dryex because he was selling his big house. We liked the results and the price, and used Dryex for our home for the past several years. Dryex, first Mike and then Hunter, have been professional, knowledgeable, and fast. The house smells clean, not perfumy.

We've dealt with carpet cleaning before, but now we have a real challege: we recently adopted a rescue dog with some submissiveness and fearfulness issues-- peeing issues! Dryex has done a great job getting rid of the dog urine smell and keeping our home liveable. We've gotten 5 star results from Dryex every time-- (at least 3 times in the past year because of this new dog) and I'm sure I'll be contacting them again in a few months!

Dryex cleaned our carpets after a recent move out and their work was exceptional. The job was formidable as we've got cream colored carpets, 6 kids and 2 dogs. Quite a combination! I highly recommend their work and professional service.

I have lived in our home for 3 years now, with 4 kids, and 3 dogs our carpet is well used. We have used other companies with our rental properties but nothing compares to dryex. We had red nail polish in our hallway and my master bedroom, you can not even tell it was there now. The difference in this carpet cleaning made was amazing! It looked like we had brand new carpets again. We I can not say enough how wonderful our service was, it was quick, fast and wonderful customer service. I highly recommend this company.

These guys are professionals! My dog urinated upstairs on the carpet, so my wife and I did our best with store bought products to get the odor out but were weary of how clean it was because our 1 year old baby girl plays on that carpet. Mike came over with his son took a look at the carpet and said that I had done enough with the store bought stuff to get rid of the odor, they could've been dishonest and charged me for the spot treatment.

Since they were there I asked them to just clean my 3 bedrooms and loft area. I am very happy with the results. They were fast, professional and the work is absolutely worth the money. I would recommend Mike and his son to everyone

We sent our hand woven rug to another cleaners, and it came back smelling like wet dog! But Michael and his son worked wonders. They took it without hesitation, and now it looks as beautiful as when we first brought it home. Smells and looks wonderful! Michael was so nice and accommodating; he definitely knows his work well. I will be bringing all my rugs to him in the future. Thanks again Michael!

Do not use this company! The owner Mike is completely unprofessional. He sounded like he was on drugs slurring his words. I told him I wasn't interested in using his company and he started cussing and throwing a fit. Do you really want this guy in your house?

Have to admit, my wife and I were flabbergasted at how clean these guys got our old rug. It's been up in a cabin near Lake Cushman for 30 to 40 years. We wanted to bring it back into our home, and the guys at Dryex in Olympia just did a fabulous job. It looks clean, it smells perfect and we are so happy. Thank you!

Awful service. Completely unprofessional - Yelled at his son in front of me and was a plain bully. Do not recommend this guy especially if you are a woman. He and his son forced his way into my home and cleaned the carpets without my permission even though I was there telling him I did not want them cleaned that day. I finally have to pay this guy after refusing but I guess he did do the work even though I asked him not to do it.

Here is my story, I called for an estimate, he said he'd come out. When he got to my house with his son he gave me an estimate and I stated ok, let's schedule something for after my payday. He said he doesn't do that, if he comes out and does an estimate he does the work period. I said that isn't what your ad says and you didn't say that when we spoke on the phone (while we are talking his son is moving things out of my house without my permission).

I say I cannot have you do this today, first I have to wait until payday, second, I have to get to work, we are in the middle of an audit, and third, I am watching a friends dogs so I have no where to put them and having those dogs is why I wanted to get the carpet cleaned so it would make sense to do it after they leave. His response well, this is my policy, if I'm here I'm doing the work period, you can pay me on your payday, you can leave for work and we will make sure the dogs are locked up when we leave. Ok, well that's all fine and dandy but you're son has already left the fence open 3 times when I've asked him to shut it behind him and I've had to chase the dogs down the street, clearly you aren't paying attention, I'm not going to come home from work and have the dogs missing because I am 100% positive that would've happened.

I got written up at work for missing a critical meeting and lost my quarterly bonus. I refused to pay him, he took me to small claims court, the hearing date was when I was on vacation so now I have no choice but to pay him - but please if this helps anyone who is just looking for an estimate - this is definitely not the guy you call - He will bully his way into your home and do the cleaning even if you refuse.

Scheduled cleaning by calling the number from their site. Appeared to go to the owners cell phone, who was on his way to a job. After trying to coordinate a cleaning, he asked to call me back once he got to his next site. A few minutes later he did call me back, and we were able to exchange information, he gave me a rough estimate, and we scheduled a date/time 2 weeks later.

The day of, Mike and his son, showed up at our arranged time, and asked how he could help. I walked them through the rooms/areas I needed cleaned, and they did their laser measuring. Prior to this, I had cleared out the areas, and left minimal furniture in the rooms. This was a personal choice, as it gave my wife and I a chance to clean the rooms as well.

Because there were so few items in the room, Mike gave us a discount for, "vacancy", since he and his son only had to move a bed and crib from one side of a room to another. This brought the final tally down quite a bit, well below what I was given as an estimate. Once done, I was given the opportunity to walk through the areas prior to their leaving.

The carpets were wet, but I was assured it would dry in a little over a day, which was accurate, and that I could walk on it while it dried (w/ clean feet/shoes). Additionally, there was no residue feeling as Mike had stated earlier as well. Overall, the cleaning was great, they did a fine job. I felt that the pricing, and description of work was clear, and he also provided additional information as far as recommended care and regular maintenance.

I can't compare them quality or price wise to others in the area, but I think taking into consideration that the rooms were cleared, and applying a discount without me asking was a great customer service experience.

During the selling process of our home the buyer requested the carpets be cleaned. We set up an appointment to have Mike come by on 8/22. I was out of town, but requested he contact either my husband or my realtor to clear the quote prior to receiving services. On 8/18 my realtor was contacted and asked if Mike could stop by earlier. It was not made clear that by earlier he meant that day (8/18). Services were completed without any discussion or agreement to a quote.

According to my Ring doorbell Mike arrived at 11:04 am and left at 12:16 pm. The total cost of the services completed were more than my husband, realtor, and I would have agreed to pay for. Due the fact that we were not offered a quote prior to services completed, we did not have the opportunity to deny services. On 8/20, my husband stopped by our unoccupied home to discover that the door had been left unlocked by Mike.

Our realtor had left a lock box with our key and provided Mike with the access code to unlock and lock our door. This means our home was left unlocked, while unoccupied to 2 full days. Upon discussion, our realtor contacted Mike to discuss our displeasure with the way services were completed without a quote agreement and that our front door to our home was left unlocked.

We felt that we should have been offered some sort of price reduction off of the cost of the services completed without our consent and for our home being left unsecured. Unfortunately, we were offered nothing and have been left with a sour taste for the way Mike handled business with us.

Excellent serice at the drop of a hat; amazing! Called Michael/Dryex @ 8:15 pm on a Thursday night with a air conditioner that had leaked onto my carpet. He responded and was @ my house within an hour. Professional, clearly described what he was going to do, what chemicals/solvents he would use - when I okeyed he proceeded to do so. Super impressed as he had just put his 24 foot truck away when I called and yet pulled it out and rushed over to my house on an emergency basis.

Mike and his co worker did An amazing job. Mike was on time, friendly, quick to respond and very professional. He was accommodating and worked to fit into my budget. My carpets look new and he even cleaned my mattress. Mike is passionate about his work and knows his trade well. We will be using dryex again.

These guys are awesome! Michael and his son are professional, efficient, friendly, and helpful. I was amazed at what an excellent job they did on our carpets, which are frequently traumatized by cats, dog, demented elders, teenage boys, and sloppy middle-aged eaters (that's me). Did I mention our carpets are white? Sigh. Well, it didn't take Dryex very long to get them clean, spotless, and smell-free, and all for a very fair price.

I was also glad that they carefully moved the furniture to clean and moved it back when they are done, which makes it very hassle-free. I also got a lot of great information about what to do and what not to do the next time I spill something on the floor (which will not be long, I assure you). But, rather than take it upon myself to make magic, I will probably just call Michael again! Support your local business community and give them a call!

I made an appointment to have the carpets cleaned in our rental by another company. They gave me a 2 hour window and after sitting around all day they never showed up. I called Dryex and planned on making an appointment but Mike offered to come right away. Mike and Hunter showed up as promised and cleaned all the carpets very efficiently and professionally. Mike even fixed a bleach spot on the carpet. The carpets are very old and they made them look almost new again. I highly recommend Dryex!

Called Mike on Tuesday about cleaning two large wool carpets. He gave me a quote over the phone and picked up the carpets that afternoon. They were beautifully cleaned and delivered back in 2 days. Very prof, will use again.

I was not impressed with their professionalism or their service however they did respond quickly to calls. The father and son bickered in my presence and when they spoke with me about my questions and concerns, they talked down to me as if I was dumb. When they had to move furniture and items to reinstall the rug, they referred to my possessions as "crap".

They cleaned my oriental wool rug, but when they reinstalled it, I could see clouds of dust and debris rising up in the air, so I was pretty surprised by the amount of dust and dirt still left in the rug. They offered a service called mold resist and I asked for the MSDS sheet on the product. They said they would email it to me, but merely called me on the day that the carpet was to be delivered assuring me that it was "safe".

I declined the service since I could not review the safety information and was never given a copy of the information. The owner expressed dismay when I declined the mold resist treatment because he had gone "to a lot of trouble" to find the information. This is information he should have available if he is selling the service to customers. My conclusion after using them once is that I will not call them again for any of their services.

Wow. What else is there to say? It's not often you find someone who is truly passionate about the work they do. Mike is absolutely that person. Located him via Yelp for a "move out" cleaning and he was awesome! He responded very quickly, arrived right on time, and was super informative. His work was phenomenal and I will be using him for future carpet cleaning! Do not hesitate!

We had these folks clean our hand tufted wool oriental living room rug and two matching hall runners. These kinds of items are all taken to their shop for cleaning, so they pick them up from your home and deliver them when the job is done. The owner, Mike, was diligent about getting back to us and letting us know when necessity put an appointment back by an hour or so.

He was very informative about the process when he came to the house to inspect the rugs and give us an estimate. He said that it would take a week to get the job done at a minimum and that it might be a week longer depending on other work load. He actually got the rugs back right on time with his minimum estimate. The rugs were much improved by the cleaning, the colors bright and new looking again, with no trace of cleaning agent scent.

He and his son, Hunter, put the rugs down exactly where they had been when they were picked up, moving heavy furniture to do so. Overall, a really professional job by a really professional firm. We will use them again.

We have had a Great Dane and a Mastiff/Labrador, kids, several parties, plus we live in the country and our carpet showed it. We have cream colored carpet and thought we would have to replace it. We decided to get it professionally cleaned and see if it could be saved. Mike came today and in about an hour our carpet looks great. Mike did an awesome job and he is a great guy. I would recommend him to anyone.

This was what I considered a tough job! My husband and I and our 6 young children have worn this carpet out over the last 5 years! Pets as well. We thought we were getting rid of the carpet when we moved out and our landlords moved home. It turns out it wasn't the case. Panic! :-) So I knew I couldn't simply rent a carpet cleaner from Home Depot or something to do a quality/sufficient job.

I took a lot of time to research every carpet cleaning company in our area. There is zero doubt in my mind that Dryex was the best when you compared the facts and experience to anybody else. Our carpet is 5 years old and some of the stains are 5 years old too. I knew it would be impossible for it to be renewed to immaculate/new condition but coming home to see what they did definitely exceeded my expectations!

The quality difference is night and day. To my surprise, almost every stain was gone. and the ones I knew would be permanent were drastically faded. He was very upfront before hand what he felt the expectations were for our carpet and I think he was able to exceed them. I appreciated that carpet smelled great, and it was light and fluffy to walk on. which has not been the case for a long time!

I appreciated that Mike was always prompt to immediately return any phone calls and also texts easily, which I find very convenient. He was on time. He is very efficient. He is confident and straight forward to work with. There was willingness to be flexible in a few cases I unexpectedly threw his way and I am very grateful. :) Mike Ellis (Dryex) was able to provide all of his professional experience, certifications and information easily.

It was far above the rest of the companies I checked out which is why using him was a no-brainer for us. I was especially impressed to learn he does continuing education every single year regarding his business and certifies his business as well. He also has certifications that no other businesses in our area even has. His record and his success clearly speak for themselves. I do not hesitate at all to recommend him!