Five Star Carpet Service

My name is Chuck Grytness. My wife and I started this business in 1984 to serve Medford, Ashland and Jackson County. We bought into a national carpet cleaning franchise. We soon learned that these large corporations were looking out more for themselves than for us, the local owners. We were required to use their cleaning products and their equipment, which we soon found was inferior to that which was available on the open market. Over 10% of our gross income had to be sent back to corporate headquarters, thus we had to charge our customers more. In 1989 we took a leap of faith and started Five Star Carpet Service.

Most customers have different needs, from just a light cleaning to a major urine restoration. Our principle way of cleaning is the truck mounted steam extraction method. Rotary extraction (rx-20) and the hand wand is used in conjunction with the steam cleaning. Commercial portable equipment is sometimes needed in areas where the truck mount is impossible to use. The use of chemical based cleansers is a concern these days. We use a non-toxic, allergenic free cleanser for our everyday day use is that is safe for children and animals.

Most of our business is referrals. We take pride in doing the best job possible so you will tell your neighbors, friends and relatives about the best service you ever had. We don't pay our employees minimum wages like many of the other companies. Some companies have employees that are here today and gone tomorrow, and it shows in their results. One of our employees has worked for us for over 20 years and everyone asks for Dave.